Global Rollout of New Store Audit and Security Tools

Change Management and Internal Communications


opportunity

  • Introduce a new fraud detection technology to global internal audience

  • Rollout a new in-store audit program used to increase efficiencies and build consistent global practices

RESULTS

  • Comprehensive, global communications plan

  • Consistent key messages

  • Awareness and excitement with executives and with target audience in Greater China

  • Global efficiencies within loss prevention, store and distribution teams

  • Internal “PR campaign”

  • Full use of internal channels – email, Yammer, Zero, Home Plate, Retail Relay, newsletter, and leadership forums